Summary Insights: Building a Culture of Preparedness and High Reliability

RFG Perspective: In the New Normal environment of 2021, digital transactions will be critical to an enterprise’s survival, and outages will be more damaging than at any time in the past. But the New Normal work from home (WFH) environment has increased the cultural challenge of getting all employees to be highly responsive to alerts, architectural issues, disruptions, outages and production issues that can greatly impair the ability of customers, employees and suppliers to conduct business.

Summary Insights: Building a Culture of Preparedness and High Reliability